My good friend Brenda likes to quote the famous line, “Good, Fast, and Cheap. You can have any two of those, but you can’t have all three.” I love it, because it applies to most things in life, including soft skills like delegation. Too often leaders try to force good work to happen, which just […]
http://traffic.libsyn.com/ymm/YMMPodcast002.mp3 Right click to download the AUDIO Right click to download the transcripts If you ask most people today, they’ll tell you that good customer service is a top priority. Unfortunately, those same people also feel overworked and often don’t follow through on good customer service like they know they should. It’s common knowledge that […]
You’ve probably been taught to call elders and those in authority by either sir or ma’am (madam is the formal version, but ma’am is more common). Unfortunately, it can be insulting to many people and so I want to challenge you change how you address people.
Here’s a list of some great success quotes. I’d love to hear which ones you find most inspiring. Success is not built on success. It’s built on failure. It’s built on frustration. Sometimes its built on catastrophe. – Sumner Redstone Success isn’t a result of spontaneous combustion. You must set yourself on fire. – Arnold […]
When searching for clarity in your communication, carefully choosing your words means there is less chance of what you say being misinterpreted. The problem is the final “t” in can’t The last “t” in can’t is tough, because if someone doesn’t hear that last sound, they’ll think you said “can.” This can dramatically change the […]
Some people are naturally good spellers, while others struggle with words. The people who go on to win championships are often naturally gifted with spelling and go on to develop and use effective strategies to take them to the next level… and they also practice a lot. We can learn from those strategies, to make […]